Questions and Answers
Find quick answers about plans, access, setup, and support.
What is Metabot.es?
Metabot.es is a technology platform that allows users to install, manage, and control third-party automated tools on their own VPS servers.
Our service focuses exclusively on technical automation, deployment, and support for software related to automated trading environments.
Is Metabot.es a broker or investment company?
No.
Metabot.es is not a broker, financial advisor, investment manager, or financial services provider.
We do not manage user funds or make investment decisions on behalf of third parties.
What can I do from the platform?
Depending on the available plan, users may:
- manage automated bots,
- enable or disable configurations,
- connect APIs or compatible platforms,
- monitor technical status,
- and manage technical deployments from a single interface.
Are the bots owned by Metabot.es?
Not necessarily.
The platform may use publicly available third-party tools, scripts, connectors, or software.
Metabot.es acts solely as a technical installation and management provider.
Does Metabot.es guarantee profits or profitability?
No.
Financial trading involves significant risk, and no financial outcome is guaranteed.
Metabot.es does not promise profitability, profits, or specific financial results of any kind.
Do I need technical knowledge?
Not necessarily.
The platform is designed to simplify technical installation and management, although users are encouraged to understand the risks associated with automated trading.
Do I need my own VPS?
Yes.
Each user operates using their own VPS or technical infrastructure.
Metabot.es does not provide financial hosting services or trading servers for clients.
Which brokers are supported?
Compatibility may vary depending on the software, platform, or tools being used.
Some bots or automations may require specific brokers or configurations
What happens if a bot stops working?
Automated software may be affected by:
- market changes,
- broker-related issues,
- VPS failures,
- connection problems,
- external updates,
- or third-party technical limitations.
Metabot.es will attempt to provide reasonable technical support but cannot guarantee continuous functionality or uptime.
Does Metabot.es automatically trade on my behalf?
No.
All operations and configurations depend entirely on the tools and settings configured by the user on their own infrastructure.
How can I create an account?
You can create an account directly through the registration page available on Metabot.es.
In some cases, access may be limited or subject to manual approval.
Can I access the platform from mobile devices?
Yes.
The platform can be accessed through compatible mobile browsers and internet-enabled devices.
Is there a mobile app?
Mobile application availability may vary depending on the current version of the platform.
Please check official updates within Metabot.es.
How do I recover my password?
You can use the “Forgot Password” option available on the login screen.
Instructions will be sent to your registered email address.
What should I do if I cannot log in?
Please verify:
- your email and password,
- internet connection,
- updated browser,
- and possible security restrictions.
If the issue persists, contact technical support.
Can I use multiple accounts?
Metabot.es may limit or restrict duplicate, abusive, or suspicious accounts for security reasons.
How is my account protected?
The platform applies reasonable technical security measures, including:
- secure connections,
- encrypted passwords,
- authentication controls,
- and technical protection systems.
However, users are also responsible for keeping their credentials secure.
Can I change my email address?
Depending on account settings, some changes may require additional verification for security purposes.
Can my access be suspended?
Yes.
Metabot.es may limit or suspend access in cases of:
- violation of terms,
- abusive activity,
- fraudulent use,
- or technical security risks.
Do I need to provide access to my VPS or APIs?
Only if you request technical assistance related to installation, configuration, or maintenance.
Any access is always voluntarily provided by the user.
How do subscriptions work?
Metabot.es offers subscription plans exclusively related to technical services and platform access.
Subscriptions do not constitute financial products or investment services.
What is included in the subscription?
Depending on the selected plan, subscriptions may include:
- platform access,
- technical support,
- technical installation,
- automation tools,
- updates,
- and additional platform features.
Are payments recurring?
Yes.
Some plans renew automatically on a recurring basis unless canceled by the user before renewal.
Can I cancel my subscription?
Yes.
Users may cancel subscription renewals at any time through their account settings or by contacting support.
Cancellation does not automatically generate refunds for amounts already paid, except where legally required.
Are refunds available?
Due to the digital and technical nature of the service, refunds may not be available once access has been activated or technical support has been provided.
Each case may be reviewed individually.
Which payment methods are accepted?
Available payment methods may vary depending on the platform and third-party payment providers used.
What happens if a payment fails?
Access to certain features or services may be temporarily restricted until payment issues are resolved.
Does the subscription guarantee profits or financial returns?
No.
Subscriptions only cover technical access and platform functionality.
Metabot.es does not guarantee financial results, profitability, or investment returns.
Can I change my subscription plan?
Yes, provided that multiple plans are available on the platform.
Some changes may take effect during the next billing cycle.
Does Metabot.es store my banking information?
Not directly.
Payments are generally processed through secure third-party payment providers.
